Welcome to Penny Essentials. By accessing or using our website, you agree to the terms outlined below. Please read them carefully before using our services.
If you do not agree with any part of these Terms of Use, please do not use the website.
1. About Penny Essentials
Penny Essentials is an online shopping platform operating in Kenya, offering a variety of household, personal, and everyday essential products.
2. Eligibility to Use the Website
- You must be at least 18 years old to place an order.
- By using this website, you confirm that the information you provide is accurate and complete.
3. User Accounts
- Creating an account is optional but recommended for easier checkout and order tracking.
- You are responsible for keeping your login details secure.
- Penny Essentials is not responsible for any loss resulting from unauthorized access to your account.
4. Orders & Acceptance
- All orders placed through the website are subject to availability and confirmation.
- We reserve the right to cancel or decline any order due to pricing errors, stock issues, or suspected misuse of the platform.
- Order confirmation does not guarantee delivery until payment is completed.
5. Pricing & Payments
- All prices are listed in Kenya Shillings (KES) unless stated otherwise.
- Prices may change without prior notice.
- Payments must be made using the available payment options, including M-Pesa and other supported methods.
- Penny Essentials does not store your payment information.
6. Delivery
- Delivery timelines vary depending on location.
- We aim to deliver within the estimated time provided at checkout, but delays may occur due to factors beyond our control.
- Customers must be available to receive orders at the provided delivery address.
7. Returns & Refunds
- If you receive a damaged, defective, or incorrect item, notify us within 24 hours of delivery.
- Returned items must be unused and in original packaging.
- Approved refunds will be processed through the original payment method or as store credit.
- Perishable or hygiene-sensitive items may not be eligible for return.
8. Use of the Website
You agree not to:
- Misuse the website or interfere with its operation
- Attempt unauthorized access to systems or data
- Use the website for unlawful, fraudulent, or harmful activities
We reserve the right to restrict or terminate access if these terms are violated.
9. Intellectual Property
- All content on this website, including text, images, logos, and designs, belongs to Penny Essentials or its partners.
- You may not copy, reproduce, or distribute any content without written permission.
10. Privacy & Data Protection
- Your personal information is handled in accordance with Kenyan data protection laws.
- By using the website, you consent to the collection and use of your data as described in our Privacy Policy.
11. Limitation of Liability
- Penny Essentials is not liable for indirect or consequential losses arising from the use of the website.
- Products are provided “as is,” and usage is at your own discretion.
12. Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page, and continued use of the website means you accept the updated terms.
13. Governing Law
These Terms of Use are governed by the laws of the Republic of Kenya.
14. Contact Us
Email: support [at] pennyessentials.co.ke
Phone/WhatsApp: +254 725 929121
Support Hours: Monday – Saturday, 8:00 AM – 6:00 PM