At Penny Essentials, we aim to deliver your orders safely, promptly, and conveniently. This Delivery Policy explains how our delivery process works.
1. Delivery Coverage
- We deliver within Kenya.
- Delivery availability and timelines depend on your location.
- Some remote areas may require additional delivery time or charges.
2. Delivery Timelines
- Nairobi & surrounding areas: Same-day or next-day delivery (where applicable).
- Other towns and counties: 1–3 working days.
- Delivery timelines are estimates and may vary due to weather, traffic, or other unforeseen circumstances.
3. Delivery Fees
- Delivery fees are calculated based on your location and order size.
- The applicable delivery fee will be displayed at checkout before payment is completed.
- Promotional free delivery offers, if any, will be clearly communicated.
4. Order Processing
- Orders are processed after successful payment confirmation.
- Orders placed outside working hours, on Sundays, or on public holidays will be processed on the next working day.
5. Receiving Your Order
- Please ensure that the delivery address and phone number provided are accurate.
- You or an authorized representative must be available to receive the order.
- Our rider or courier may contact you before arrival.
6. Missed or Failed Deliveries
- If we are unable to reach you or deliver due to incorrect details or unavailability, the order may be rescheduled.
- Additional delivery charges may apply for repeat delivery attempts.
7. Checking Your Order
- Inspect your order upon delivery.
- If items are missing, damaged, or incorrect, notify us within 24 hours of delivery.
- Claims made after this period may not be eligible for resolution.
8. Perishable & Sensitive Items
- Some items, including perishable or hygiene-sensitive products, may have special delivery handling.
- These items may not be eligible for return once delivered unless defective or damaged.
9. Delays & Unforeseen Events
- Penny Essentials is not responsible for delays caused by events beyond our control, including extreme weather, strikes, or courier disruptions.
- We will, however, communicate promptly in case of significant delays.
10. Contact Us
For delivery questions or assistance, reach out to us:
Email: store [at] pennyessentials.co.ke
Phone/WhatsApp: +254 725 929121
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM
Thank you for shopping with Penny Essentials. We appreciate your trust and look forward to serving you.